Chapter 3 - Know your key stakholders and win their cooperation

Ha, this is an interesting chapter. In early project starting stage, identify stakeholders and get them in is so important and most project managers may not do a good job at first. This chapter teaches
* How to identify stakeholders - by asking questions like
"Who is the customer?"
"Who is the project team?"
"Who will make a contribution?"
and
"Who will be affected by this project?"
The right stakeholders definitely are the heart of a successful project.

In the introduction to different stakeholder roles. There is "project manager" role and resource manager under "management" role. In small companies, normally resource manager tends to be project manager, for example software development manager designs and coordinate project naturally. However this is not always true. In bigger companies, those 2 roles are assigned to different persons. Project manager is the one who coordinates resources and resource manager is the one who provides the resource.

3rd idea learned from book is to include "customer" roles in stakeholders. When some project managers tend to finish project from start to end internally. They forget customers are the ones who decide the projects are great or bad. We can see some projects end with bad user experience. The main cause is customer's idea is never got considered.